Question 1

REFUND POLICY

Accepted Answer

Vessel Esthetics does not offer refunds. If the client reschedules or cancels AT LEAST 72 hours before their scheduled appointment, then the deposit will be credited to ONE (1) reschedule. If the client is not satisfied with their results, they are encouraged to book a touch-up, but a refund will not be issued.

Question 2

RESCHEDULING + CANCELLATION POLICY

Accepted Answer

Vessel Esthetics requires at least 72 hours notice to make any changes to the client’s appointment. You may reschedule ONCE before forfeiting your deposit. Please text, email, or DM @vesselesthetic Instagram for cancellation/rescheduling. Any reschedules or cancellations less than 72 hours before the appointment will result in a forfeit of the deposit, and the deposit will have to be renewed for any future appointments. Life happens, we understand that, please message Vessel Esthetics as soon as a scheduling conflict comes up to resolve it. Thank you!

Question 3

NO SHOW + LATE ARRIVAL POLICY

Accepted Answer

Vessel Esthetics has a 15 minute late policy. If the client shows up 15 minutes after the appointment time, Vessel Esthetics reserves the right to cancel the appointment and the deposit will be forfeited. No-Shows will result in a forfeit of their deposit, and we will charge 50% of the scheduled appointment’s service price, which will be due before the client may reschedule.